Refund policy

At Supreme Card House, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the conditions below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must generally:

  • Be unused and in its original condition
  • Be returned in the original packaging, when applicable
  • Include all original components, accessories, and materials
  • Be accompanied by your order number or proof of purchase

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Final-sale products
  • Personalized or customized products
  • Products that have been used, altered, or damaged after delivery
  • Products returned without required components or packaging
  • Products specifically identified as non-returnable at the time of purchase

3. How to Request a Return

Before sending any product back, please contact Supreme Card House with:

  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photos or other information if requested

Please do not send a return to our business address until you have received return instructions from us.

4. Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the customer may be responsible for the cost of return shipping.

If the return is approved because we sent an incorrect or defective product, we may provide appropriate return instructions or assistance.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and details about the issue. We may request photographs to help us review the situation.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

7. Partial Refunds

In certain circumstances, a partial refund may be issued if a returned product has diminished value due to use, damage, missing components, or other conditions, where permitted by applicable law.

8. Exchanges

If an exchange is available, it may be offered subject to product availability and the applicable return conditions.

If the requested replacement is unavailable, we may provide another appropriate resolution.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has been processed or shipped.

10. Refund Not Received

If you have been notified that your refund was issued but have not received it:

  1. Check your bank or payment account again.
  2. Contact your payment provider or bank.
  3. If you still cannot locate the refund, contact us for assistance.

11. Contact Information

For questions regarding returns, refunds, exchanges, or damaged orders, please contact us:

Supreme Card House
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522

We will do our best to assist you with your request as quickly as possible.